At Christophe’s request, I ordered Panasonic batteries for the phones. He asked for 3 sets but they came in an 8 pack.
Also ordered 8 rechargeable AA batteries for mice. Erica is going to take over managing them.
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More KnowledgeForum fun
KnowledgeForum on kfserver01 was installed and configured by Riley. He has the daemon running, at boot, as limadmin. However, this does not work, because all of the files are owned by lim. This is required to allow our support specialist (formerly Lauren, now Erica) manage databases and restart the daemon as needed.
The difficult part is, after searching high and low, I can not figure out how it is being run. Currently “grepping” the whole hard disk looking for the “kforumd” string to find the script that starts it.
Update: Startup script is /System/Library/StartupItems/KF/KF
Posted in Journal, Knowledge Forum
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KnowledgeForum does not start DBs after power failure.
Because Lock files remain in place, simply turning on the system is not good enough. You must kill kforumd, delete the lock files, and then restart kforumd. Tested killall -HUP, after deleting locks, and that was not good enough.
Posted in Journal, Knowledge Forum
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More Nagios tuning…
Discovered that KF returns no error code if a DB is down. It returns a valid page saying that no database is available. This tricks Nagios into thinking all is good. Added a string check (-s) to each test to check for the word “Registered” which appears on the login page. If this word is not present we assume something is wrong and create an alert.
Posted in Journal, Knowledge Forum, System Monitoring
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Power Outage Notes
– QBServer: Failed to auto power on. Quickbooks Server started automatically once the system was turned on.
– Knowledge Forum: DBs remained down due to remaining lock files. Lock files were manually removed and KF restarted.
– liminf03: Was notified that it was rebooted, though it appears to have gone down again. It was off this morning, resulting in DHCP leases not being available. Perhaps increasing the lease time to a week would help mitigate this issue.
-Netmon01 did not auto power on. BIOS was updated to power on, upon restoration of power. Once it was up SSH failed to work and some nagios tests failed because DNS was not responding, Re-configured it to run its own version of bind to mitigate this issue in the future.
-Transfer and VideoServer both did not power on. I believe Transfer has a battery issue and I believe that VideoServer was shutdown via UPS, as such it would not auto power on.
Posted in DNS, Journal, Knowledge Forum, LiM, System Monitoring
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Added specific KF DBs to monitoring.
I added the specific URLs for all of the active DBs on kfserver01, to nagios on Netmon01. This should give some indication if individual DBs stop responding, instead of the whole server being down.
Posted in Journal, Knowledge Forum, LiM, System Monitoring
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Customer Problem: Can’t login to self hosted database.
User Peng reported that he couldn’t login to his self-hosted DB. He is running Linux/Ubuntu, which is not a supported environment. Regardless, the server is running and he provided a link to it. Looking at his emails, he is trying to used the download login/password that was provided to him. Obviously, this won’y work.
I read through the install guide and learned that he needed to use “master” and “build,” the default for a new install. I connected to his server and verified that this login worked.
Posted in Journal, Knowledge Forum, LiM
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Netmon01 – Added to DNS Slaves
This weekend’s power outage uncovered another challenge. Netmon01 is my primary conduit into LiM, from remote locations. If the primary DNS server is down, I can’t SSH in. I don’t understand why it doesn’t fall back on the secondary server? Regardless, I configured Netmon01 as a second Slave server to Liminf03. It allows queries only from the 10.1.10.0 network, and is not given out via DHCP.
This brings us to the next issue, if liminf03 is down, systems can’t get new leases (it’s the DHCP server). That leaves me wanting to configure Netmon01 as a backup DHCP server, but since it is my own personal system, I am hesitant.